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How do I cancel my 4G subscription?

Cancel your 4G subscription via the Google Play Store (Android) or the App Store (Apple).

You can cancel your 4G subscription at any time, there is no minimum period. After cancellation your subscription will last until the end of the current period. Cancelling your subscription will deactivate the 4G SIM card after the end of the subscription period.

Please note: you will need to cancel your subscription in the Google Play Store (Android) or the App Store (Apple). Deleting your app will NOT cancel your subscription.

Google Play Store (Android)

The Google Play Store allows Android users to make payments for recurring charges or subscriptions, including the 4G subscription for Komp. The Google Play Store charges your specified payment method automatically on the same date each billing period.

You can cancel your 4G subscription in your Google Play Account, under Payments and Subscriptions:

  1. Open the Google Play app.
  2. Go to your profile (icon in the top right corner)
  3. Tap Payments and subscriptions > Subscriptions
  4. Tap on the Komp subscription
  5. Tap Cancel Subscription

More info can be found here.

Please note that subscription cancellations cannot be undone, although you can always re-subscribe in the future. More updated information can be found on Google Payments' own page.

App Store (iOS)

Like the Google Play Store, the App Store allows iOS users to make payments for recurring charges or subscriptions, including the 4G subscription for Komp. The App Store charges your specified payment method automatically on the same date each billing period.

To cancel your 4G subscription on your iPhone or iPad please open the Settings app on your device:

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap on the Komp subscription. 
  5. Tap Cancel Subscription. If you don’t see Cancel, the subscription is already canceled and won't renew.

More information about managing your iOS subscriptions is available on Apple's website.    

No Isolation

If you purchased your 4G subscription directly with us or via our website, please contact support to cancel your subscription.