1. Help Centre
  2. Komp
  3. Komp | Common questions

How can I reset my Komp?

 

In order to factory reset Komp, it needs to be online and you need to be an administrator.

 
  1. From the Komp app, go to Settings in the top right corner
  2. Tap About Komp
  3. Tap Factory Reset Komp on the bottom and follow the in-app instructions

In order to remove all existing content and users from Komp, Komp needs to be online. If you have reset your Komp while it was not connected to internet, the Komp system has no way of knowing this until it comes back online to receive this information. It will then reset itself.

Komp can also be reset by our support team. Please make sure the Komp is online. If you have moved Komp from its previous location, you might need to add WiFi again. When contacting No Isolation, please have the serial number at hand.