In order to reset your Komp you need to be an administrator and your Komp app needs to be on minimum software version 2.9.0.
- Go to Settings in the top right corner
- Tap About Komp
- Tap Factory Reset Komp on the bottom and follow the in-app instructions
In order to remove all content from Komp, Komp needs to be online. If you reset your Komp while it was not connected to internet, the Komp will be reset to factory settings as soon as it comes online.
Komp can also be reset by our support team. Please make sure the Komp is online. If you have moved Komp from its previous location, you might need to add WiFi again. When contacting No Isolation, please have the serial number at hand.