1. Help Centre
  2. AV1
  3. FAQ and troubleshooting

My AV1 is blocked. What do I do?

Screenshots are forbidden

Recording or screenshots are not allowed. If attempted, depending on the type of mobile device, the stream will automatically terminate. No Isolation will then receive a notification and reserve the right deactivate the AV1.

How to unblock your AV1

There are a couple ways to unblock an AV1.

  1. An AV1 can be unblocked by an AV1 Admin or Assistant if they have been granted permission on their profile.
  2. The student or school can contact No Isolation support to get the AV1 unblocked. Please provide the AV1 serial number and name of the school so we can identify the AV1 and unblock it as quickly as possible. The school will then be notified that the AV1 has been unblocked.