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Keywords and secret code

What is a keyword?

AV1’s keyword is used to link a user’s tablet or phone to an AV1, and it can only be used one time. This is to make sure that only one device is connected to AV1, and that the correct user gets access.

When do I use the keyword?

You need to use a keyword when:

  • You connect to AV1 the first time. Use the keyword provided in the box or via email.
  • When you switch device, e.g. if you connect with your smartphone but want to use a tablet instead.
  • A new user connects to AV1.
  • You add an AV1 to the AV1 Assistant App

How do I get a new keyword? 

There are several ways to get a new keyword if you need one (for example if you want to hand over the AV1 to a student after having tested it, or the AV1 is going to a new child). New keywords can be generated via AV1 Admin portal or the AV1 Assistant app, or requested with No Isolation. Please see below for the best option.

Be aware that for safety reasons, our support team only sends keywords to the registered AV1 contact person and we never give keywords over the phone.


Are you a student or parent?

Please request a new keyword with the person you received the AV1 from.

Are you a teacher or IT personnel?

There are a few different ways to receive a new keyword if you are working for a school.

Are you an organisation? 

If you are an organisation handing out AV1s to schools or individuals, you can generate new keywords via AV1 Admin. This online portal gives you an overview of the AV1s in your portfolio and gives you the ability to generate new keywords. You can also allocate specific AV1s to a school, which gives them access to the portal too (but just for the unit(s) allocated to them), so they can generate new keywords themselves.

Are you an organisation with multiple AV1s but don't have access to AV1 Admin yet? Please ask your Key Account Manager and we'll get you started! 


Secret code

As an extra layer of security, the child or young person also creates their own 4 digit pin code they need to use each time they enter the app. This should remain secret to them and can be changed in the settings section in the AV1 app.