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FAQ | AV1 Keyword

I need a new keyword, what should I do?

You can generate new keywords from the AV1 Assistant app or from the Admin Portal.

Keywords can only be used one time. If you need a new keyword you need to contact our support team.

Please specify AV1’s serial number when contacting us. For safety reasons, we only send keywords to the registered AV1 customer or a contact person they have specified. We don’t send keywords via chat.

For privacy reasons we kindly ask you to not mention the AV1 user’s name, health status or other personal information when contacting our support team.

The AV1 keyword doesn’t work, what should I do?

If you get a message that the keyword doesn’t work, it is because it has been used before, you typed it incorrectly or your device is not connected to the internet. Double check that you typed it right. A keyword can only be used one time. This is to make sure that only one device is connected to AV1, and that the correct user gets access.

Are you a school or an organisation with several AV1s? Contact our customer support team to get access to our administration tool where you can generate new keywords.