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FAQ | AV1 Keyword

I need a new keyword, what should I do?

If you are an Administrator or School Assistant, you can generate new keywords from the AV1 Admin Portal (for example if you want to hand over the AV1 to a student after having tested it, or the AV1 is going to a new student).

If you need help accessing the AV1 Admin portal, please contact our support team.


The AV1 keyword doesn’t work, what should I do?

If you get a message that the keyword doesn’t work, it is because

  • it has been used before
  • you typed the keyword incorrectly or 
  • your device is not connected to the internet. 

Double check that you typed the keyword correctly. A keyword can only be used one time. This is to make sure that only one device is connected to AV1, and that the correct user gets access.

Are you a school or an organisation with several AV1s? Contact our customer support team to get access to our AV1 Admin Portal where you can generate new keywords.